SIRVIS (PTY) LTD PRIVACY POLICY


INTRODUCTION 

Thank you for registering as a user. Sirvis (Pty) Ltd is committed to protecting and respecting your privacy.

This Privacy Policy, together with our Consumer Terms and Conditions, contain the parameters within which any personal information we collect from you, or that you provide to us, will be used, stored and processed by us ("Collect" or “Collection”). 

Please read the following carefully to understand our approach to the use of your Personal Information (as defined below).

In adopting this Privacy Policy, we wish to ensure that the use of your Personal Information is lawful, reasonable, and relevant to our activities, with the ultimate goal of improving your user experience. We will take reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, we cannot guarantee that your Personal Information will be 100% secure.

By continuing to use the Sirvis Platform, being the Sirvis website and Sirvis App, you agree to the terms and conditions set out in this Privacy Policy as read with our Consumer Terms and Conditions.  You agree that we may Collect Personal Information for the purposes of providing you with access to the Sirvis Platform and for any of the purposes listed below, under the heading ‘How do you use my Personal Information’. 

You consent to the Collection of your Personal Information on the terms and conditions set out in this Privacy Policy if you continue to use the Sirvis Platform.

Any reference to Sirvis (Pty) Ltd/Sirvis will include its affiliates, subsidiaries, successors in title, permitted cessionaries and assigns. 

WHAT TYPES OF PERSONAL INFORMATION DOES SIRVIS (PTY) LTD COLLECT?

The types of Personal Information that we may Collect includes information necessary to provide our Content and Services (The service of connecting service providers with customers through the use of the Sirvis Platform). This may include personal information which contains identifiable information such as (amongst other things) your first and last name, profile pictures, email address, postal address, telephone number, date of birth, details about your telephone device (e.g. mobile phone) and your telephone service provider and information related to the method in which you pay for services rendered through the Sirvis Platform ("Personal Information").

We may also Collect other information, including your transactional information, geographical location (which could include various technologies that determine your actual location, such as geographical data from your mobile device (GPS or IP location)) and demographics (e.g., age, gender, and income information).

We may on occasion combine Personal Information we receive online with other records (such as those from telephone or completion of registration forms) to develop a membership profile relating to you.

When you use the Sirvis Platform, our web server will also automatically record the name of your ISP (Internet Service Provider), the website from which you visit us, the pages on our sites you visit and in what sequence, and the date and length of your visit. This information is aggregated as anonymous data and does not identify you specifically.

We, our third party service providers and our partners, may send "cookies" to your computer or use similar technologies to enhance your online user experience of the Sirvis Platform. "Cookies" are files that can identify you as a unique customer and store your personal preferences  and product preferences to tell us which site pages you have visited and in what order. We use cookies and other technical information to personalise your visit to the Sirvis Platform, to analyse traffic on the Sirvis Platform and to track user trends, patterns and selections for authorised download and for technical reasons connected with your use of the Sirvis Platform. Cookies can either be permanent (i.e., they remain on your computer until you delete them) or temporary (i.e. they last only until you close your browser).

We may also use "web beacons" that monitor your use of the Sirvis Platform. Web beacons (or web bugs) are small strings of code that provide a method for delivering a graphic image on a web page for the purpose of transferring data, such as the IP (Internet Protocol) address of the computer that downloaded the page on which the web beacon appears, the URL (Uniform Resource Locator) of the page on which the web beacons appear, the time the page containing the web beacon was viewed, the types of browser which fetched the web beacon and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, web beacons let us know whether you received and opened our emails. On their own, cookies or web beacons do not contain or reveal any Personal Information. However, if you choose to provide us with Personal Information, it can be linked to the anonymous data stored in the cookies and/or web beacons. Most browsers are initially set to accept cookies. However, if you prefer, you may adjust your browser to reject cookies from us or from any other website. Additionally, by setting your web browser to display HTML emails as text only, you may be able to prevent the use of some web beacons. However, please note that certain areas of the Sirvis Platform can only be accessed in conjunction with cookies or similar devices.

We may passively collect some of your Personal Information from the mobile device which you use to access and navigate through the Sirvis Platform, using various technological means, for instance, using server logs to collect and maintain log information. The information which we may passively collect from your mobile device may include (amongst other things) your identifying information, contact details, device and device event information, site activity information, log information, telephony log information, location information, unique application numbers and any other information which you permit us, from time to time, to passively collect from your device.

WHAT DEVICE FEATURES ARE USED AND HOW ARE THE DATA COLLECTED USED?

The Sirvis and Sirvis Pro apps request permission to use your smartphone's App Gallery, GPS location, camera and microphone for the following purposes:

HOW DO YOU USE MY PERSONAL INFORMATION?

We may use your Personal Information to: 

Where you choose to receive content via SMS, MMS and other mobile services, we use this information to deliver such mobile services and content to you, to carry out market research, to track sales data and to plan other promotional activities which may be of interest to you.

WHAT ABOUT PERSONAL INFORMATION THAT IS PUBLICLY AVAILABLE?

If at any time the Sirvis Platform offers any chat rooms, message boards, blogs, newsgroups or forums, etc, we Collect the information that has been disclosed. Such information will be used in accordance with this Privacy Policy. Please note that we are not responsible for other parties’ use of the Personal Information which you make available to such third parties through any chat room, message board, blog, newsgroup or forums, etc. on the Sirvis Platform.

WILL MY PERSONAL INFORMATION BE USED FOR MARKETING PURPOSES?

If we obtain your prior express consent, we may use your Personal Information for the purposes of: 

WHAT SECURITY MEASURES ARE IN PLACE TO PROTECT YOUR PERSONAL INFORMATION?

Although absolute security cannot be guaranteed on the Internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we Collect online.

While we cannot guarantee or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

HOW WILL SIRVIS (PTY) LTD STORE MY PERSONAL INFORMATION?

We store your Personal Information in a data centre provided by Amazon Web Services, using their cloud storage products located mainly in the United States of America, however we may also, or alternatively, store your Personal Information on and transfer your Personal Information to a central database located inside the boundaries of South Africa. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of personal data, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction.

Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy.

WILL MY PERSONAL INFORMATION BE SHARED WITH ANYONE ELSE?

Third parties: We may disclose Personal Information about you to third parties to comply with applicable laws and regulations. We also reserve the right to disclose such Personal Information to third parties where a complaint arises concerning your use of the Sirvis Platform and where we believe, in our sole discretion, that your use of the Sirvis Platform is inconsistent with the Privacy Policy or our Consumer Terms and Conditions. We also share information about users of the Sirvis Platform in an anonymous or aggregated form with third parties including advertisers and business partners, to understand customer trends and patterns and manage and improve our business relationships. We provide your Personal Information to third party processors to administer and process for the purposes specified in this Privacy Policy, and we may also share such details with third parties (such as auditors or legal advisors) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights.

Links, advertisers, third party sponsors & ad-servers: The Sirvis Platform may contain links to other websites that are not covered by this Privacy Policy and where information practices may be different from ours. We encourage you to consult the privacy policies on such third party websites before submitting any Personal Information, as we are not responsible for and have no control over Personal Information that is submitted to, or collected by, these Third Party Websites. On the Sirvis Platform, we sometimes offer content or programmes that are sponsored by or co-branded with identified third parties (e.g., promotions). These third parties can obtain Personal Information that you voluntarily submit to them to make use of the offer. We are not responsible for the collection and use of your Personal Information by these third parties. However, you should be informed, at the point of collection of such personally identifiable information, if these third parties will obtain such information, how it will be processed and to whom it will be transferred. On the Sirvis Platform, third parties may present advertisements, provide us with data collected, reporting and advertisement response measurement, as well as assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy.

HOW CAN I FIND OUT WHAT PERSONAL INFORMATION SIRVIS (PTY) LTD HOLDS ABOUT ME?

To see the Personal Information we have collected through the Sirvis Platform that relates to you, to cancel it and/or to correct or update this Personal Information, please email us at sorted@getsirvis.com. In addition, we will always give you the opportunity to update your preferences regarding our use of your Personal Information.

To protect your privacy and security we will take reasonable steps to verify your identity before granting access. If you have any additional questions about Personal Information we hold about you, please contact us at or visit https://getsirvis.com 

APPLICATION AND USE OF FACEBOOK USER DATA (WHERE APPLICABLE)

We have an official application on the Apple iStore and Android Play Store available for download, known as the Sirvis App. 

The Sirvis Platform may access information from users’ Facebook accounts once they give us permission to do so whilst using the Facebook-related functionality of the application. Once permission is granted, our App accesses a user’s friends list
and location only.

Our Facebook page may access information from your Facebook accounts once you give us permission to do so. Once permission is granted, the application accesses a user's name, gender, birthday, locale and email address.

USE OF THE SIRVIS PLATFORM BY CHILDREN

The Sirvis Platform is not intended for - or designed to be used by persons under the age of 18. 

CHANGES TO THIS PRIVACY POLICY

From time to time, we may revise this Privacy Policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of Personal Information. If we decide to change this Privacy Policy, the changes will be posted on the Sirvis Platform so that you are always informed of the latest version.

We will not use or disclose Personal Information provided to us pursuant to this Privacy Policy in ways other than the ones described above, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your Personal Information.

GOVERNING LAW

The contents of this Privacy Policy shall be governed by the laws of South Africa.

If any provision of this Privacy Policy is held to be illegal, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed to be deleted and the balance of  this Privacy Policy  shall continue to be of full force and effect and will not be prejudiced unless a court of competent jurisdiction determines that the substantive purpose of this Privacy Policy is then frustrated, in which case you may contact us in order to opt-out of the Privacy Policy.

HOW CAN I CONTACT SIRVIS (PTY) LTD?

If you have any questions or comments about this Privacy Policy please feel free to email us at sorted@getsirvis.com.